Woodfield Lexus’ Service Veosk
I have no idea if it’s exclusive to Woodfield Lexus in Chicago, but the kiosk shown in this video would be a great addition to every dealership:
There’s certainly a strong case for this to become company-wide. It wouldn’t just be informative to the customer, but it would definitely cut down on the misunderstandings and general dealership suspicions that most people have. Honestly, it’s one of those things that seems so obvious I’m surprised it isn’t already in place.
Really, all it’s missing is a link to this website!
Update: The company responsible for the Veosk is Innovative Multimedia, based out of Chicago. I talked with company president Ed Vale, who explained that the technology is currently only available at Woodfield Lexus for now, but there are plans to bring to more dealerships some time in the near future.
December 8th, 2008 at 11:16 pm
This is pretty cool.
kinda gives the customers a little more confidence in their dealer’s expensive maintenance as you mentioned.
December 8th, 2008 at 11:20 pm
The speed is pretty good, but even better, I’d be stuck there looking at the all the accessories I won’t need! x]
December 9th, 2008 at 11:23 am
That’s exactly what I thought, I’d probably make trips to the dealership just to click around on it.
December 8th, 2008 at 11:25 pm
Btw, it’s Woodfield Lexus
December 9th, 2008 at 11:22 am
Oops! Thanks for the heads up!
December 9th, 2008 at 11:13 am
Is it just general information, or is it personal/vehicular as well? For example, I’d like to insert my key and get historical service data for my car (what was replaced when at what cost), predicted dates for next service, some easy to grasp car health status charts etc.
December 9th, 2008 at 2:56 pm
I definitely think you’re on to something there, Pond. Better patent it before it’s too late!
December 9th, 2008 at 12:35 pm
Does anybody know where you can find more information about the Veosk?
December 9th, 2008 at 7:17 pm
I’ll talk to Woodfield Lexus and see what I can find out.
January 1st, 2009 at 3:31 pm
I’ve updated this post with new information.
February 4th, 2009 at 3:07 pm
I am a customer at Woodfield Lexus and have used the Veosk before. The Service Rep used it when recommending a transmission fluid change. The Veosk makes the service they are recommending very clear to understand.
February 6th, 2009 at 9:03 am
Thanks for commenting, Melinda — nice to hear from someone that’s actually used the Veosk.