Reflecting on Initial Quality

June 11th, 2007   Filed under:  Awards

While not Lexus specific, Joseph B. White of the Wall Street Journal has taken a deeper look at J.D. Power’s Initial Quality Survey and is driven to wonder, Is Initial Quality still relevant?

Now, most of the major auto makers have made so much progress, that the Power Initial Quality Survey has less to offer the consumer.

Let’s stipulate that most journalists should not be allowed to analyze statistics in public. But this example isn’t that hard. Lincoln scored 100 problems per 100 cars. That means, on average, buyers of new 2007 model Lincolns reported one problem per car to J.D. Power.

Mercedes owners reported 111 problems per 100 cars. Put another way, the Mercedes owners identified, on average, 0.1 more problems with each individual vehicle than did the Lincoln owners.

Except, there is no such thing as 0.1 of a problem. Problems are like pregnancy. It’s all or nothing.

This echoes my own thoughts while reviewing the recent results, the margins are incredibly thin — practically every automaker can build a car that remains relatively trouble free for three months(with the exception of Land Rover, seemingly).

This doesn’t necessarily make the Initial Quality Study obsolete, especially when you consider the significant weight it has with the general car-buying public. No matter how tiny the difference between rankings, low scores mean bad press. Mercedes-Benz illustrates this point perfectly. Constantly ridiculed for their poor results, MB took considerable action to raise their score this year, jumping from 25th place to 5th.

I would consider long-term tests much more important, but it stands to reason that a vehicle that posts worse-than-average scores in the first 90 days of ownership has the potential for more headaches years down the road.

LS 460 wins “Best Overall Comfort” in Ward’s Interior of the Year Awards

June 7th, 2007   Filed under:  Awards, LS 460

Seems like there’s no end to the awards and studies this week, next up: Ward’s 8th annual Interior of the Year Awards.

The only Lexus up for nomination was the LS 460, and it took third place in the Premium Priced Car category, behind the Infiniti G35 and the Jaguar XK. However, the LS 460 did walk away with the Best Overall Comfort speciality award.

Still, it’s too bad the Chrysler Sebring won the Best Cup Holder Award, that would have been one to hang up in the Lexus head office foyer.

Total Quality Index: Lexus Results

June 7th, 2007   Filed under:  RX 350, Awards, GS 350, GS 430, LS 430, IS 250, IS 350, ES 350

Another study was released today, this one by San-Diego-based research firm Strategic Vision. Their Total Quality Index, or TQI, is considered the premier measure of new vehicle owner satisfaction, as it asks buyers to rate every aspect of the owner experience.

Lexus made a decent showing, with the RX 350 placing first in the Near Luxury SUV category, and the LS 430 coming in second in Luxury Cars. Other models didn’t fare so well in their segments: The GS 350/430 placed sixth in Luxury Cars, the IS 250/350 placed fifth and the ES 350 ninth in Near Luxury Cars. The remaining models didn’t even figure into the rankings, as their sample size was too small to be included.

The bigger news from this study was the lack of any Toyota-branded vehicles taking top spot in their respective segments, and more importantly, Hyundai coming away with three first place finishes. Hyundai has developed into a real threat for their competitors, and the results from this study add some serious credibility to the Korean manufacturer.

[Source: Strategic Vision]
[Via: Carscoop]

RX Models Finish High in Consumer Reports SUV Rankings

June 4th, 2007   Filed under:  Awards, RX 400h, RX 350, Toyota, Hybrids

Both of Lexus’ current RX models ranked in the top four of Consumer Reports latest SUV rankings, with the RX400h coming in second and the RX350 tying the Acura MDX for third.

Considering that the Highlander Hybrid took the number one spot, Toyota practically swept the Consumer Reports rankings. Not a bad result, though they did have the unfair advantage of two incredibly similar vehicles in the race.

[Source: The Auto Channel]


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